Single Window web interface – “The Indian Railway web Portal” - Launched for the benefit of multiple rail users
E-Ticket on Mobile Phone now possible through new Web Portal Facilitating Travel by Merely Displaying SMS Without Ticket Printout No Travel Agents Allowed to use New Web Portal to Facilitate Convenient Booking by Normal Passengers
New Delhi: July 8,2011
In a milestone measure undertaken by
Ministry of Railways for the benefit of rail users, a comprehensive Indian Railway Web Portal with the URL www.indianrailways.gov.in
has been launched with a view to consolidate all the services and
information onto a single window web-interface for the public. This
comprehensive omnibus single window web interface will be for the entire
Rail User community of
whether they are Passenger Service, Freight Service or Parcel Service
At an impressive programme jointly
organized by Eastern Railway and Kolkata Metro Railway yesterday at
Kolkata, former Union Railway Minister and presently the Chief Minister
of West Bengal, Mamata Banerjee launched
this unique public friendly facility. Minister of State for Railways,
Shri Mukul Roy was among those specially present on this occasion. The
other activities inaugurated at this function included Automatic Fare
Collection & Passenger Control System (AFC & PC) gates at all Kolkata
Indian Railway Web Portal has following
1.Hosting the existing
websites of Railway Board, all the Zonal Railways, Production Units onto
2.Creation of uniform Web
address system of all the Railway Websites
3.Tracking facility for
freight trains running and Parcels status by customers
4.Journey planner with
dedicated for normal passengers.
6.Facility to book retiring
rooms for any station.
7.Mobile phone based ticket
booking in which passenger need not print his/her ticket but carry the
display ticket sent to his/her mobile phone through SMS.
8.Web and SMS based Complaints
and Suggestions Management System for all Railway customers
The e-ticketing module of the
Indian Railway Web Portal is expected be
the most sought after facility by the normal passenger. The e-ticketing
operations of IRCTC on its website shall also continue in parallel. In
the additional facility of e-ticketing provided by IR Web Portal, no
travel agents have been allowed so that normal passengers can have ease
of booking during peak hours.
The Portal will broadly provide
e-ticketing on the Internet (booking and cancellation) and e-ticketing on mobile phone (booking and cancellation).
Individual users choosing to use the
e-ticketing facility shall be required to register himself/herself for
the first time for this purpose after submitting the mandatory details
and shall be provided a unique user ID. This registration will be free
of charge. Thereafter he can avail the services of Booking and
Cancellation of e-tickets. He can take a printout of the e-ticket which
is known as Electronic Reservation Slip
Individual users desirous of utilizing the
facility of booking e-ticket on mobile phone ( which is being named as
m-ticket), having requisite internet facility can do so by
downloading the mobile ticketing application on the mobile phone from
the IR Portal, using the URL sent in SMS. On completion of booking and
payment formalities, a SMS containing the ticket details will be sent to
user which is referred to as Mobile
Reservation Message– (MRM). The cost of
MRM from IR Web Portal shall be borne by Indian Railways. Such
passengers need not require to carry a print out of the ticket and
instead display the SMS (namely MRM). Similarly a Screen-shot of the
e-ticket displayed through laptops/palmtops (referred as Virtual
Reservation Message – VRM) will also be construed as e-ticket
and such passenger also need not take a print out of the e-ticket and
instead display the Screen-shot on their laptops/palmtops.
It is mandatory that at least one
passenger booked on the e-ticket/m-ticket carry at least one of the
following eight proofs of identity (in original ) :
ØVoter Photo Identity Card
issued by Election Commission of India.
ØPAN Card issued by Income
ØDriving License issued by
ØPhoto Identity card issued
by Central/State Government.
ØStudent Identity Card with
photograph issued by recognized school/college for their students.
ØNationalized Bank Passbook
ØCredit Cards issued by Banks
with laminated photograph
ERS/MRM/VRM along with any one
of the eight prescribed ID proofs in original and the indication of the
passenger(s)’ name(s) in the Reservation Chart will entitle the
passenger(s) to travel.
ERS/MRM/VRM along with one of
the eight prescribed proofs of Identity in original will also authorize
the passenger to enter the platform on the day of journey and he/she
will not be required to purchase platform ticket. ERS/MRM along with
original ID proof will be required to be produced on demand by Ticket
Checking Staff on the platform.
The facility of booking
e-tickets through IR Web Portal will be available from 00.30 hours to
23.30 hours daily. The booking for a particular train shall be
permitted up to the time of preparation of reservation charts.
A maximum of eight PNRs per user ID
per month shall be permissible. The passengers can book seats/berths on
the e-ticket on the web portal against General quota/Tatkal quota/Ladies
quota/Senior Citizen Quota. No concessions, except Senior Citizen
concession, will be allowed on e-tickets. No Group Booking shall be
permissible on e-ticketing through Indian Railway Web Portal.
The service charges levied by the
Railways will be Rs. 5/- per ticket for Sleeper Class (SL) and Second
Sitting (2S) classes and Rs. 10/- per ticket for all other Reserved
The detailed procedure of cancellation
and refund has also been mentioned in the IR Web Portal.
The detailed commercial circular
of Ministry of Railway on this introduction of e-ticketing and ticketing
through mobile phone on IR Web Portal can be seen in
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