Zonal Railways have
set up a Catering Monitoring Cell at headquarters and division level,
which works round the clock to redress the passenger grievances as
quickly as possible. Vide the New Catering Policy 2010, the management
of catering services has been shifted from Indian Railway Catering and
Tourism Corporation (IRCTC) to the Zonal Railways. Thereby the
supervision and monitoring has been strengthened by the Zonal Railways
by deploying Railways personnel, who check quality and hygiene and take
corrective action in a time-bound manner.
]The numbers of
complaints reported on catering have reduced substantially, by about
43.9 per cent since April, 2011 to March 2012 in comparison to the
corresponding period of last year. Surprise checks and routine
inspections are conducted by Railway officials to check the quality,
quantity etc. of food items. About 31339 inspections have been carried
out during April 2011 and March 2012 by Zonal Railways at all levels.