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National Consumer helpline Records 11,494 calls in July 2012

New Delhi: August 23,2012

The National Consumer Helpline (NCH) received 11,494 calls during July, 2012. In addition to these telephonic calls/complaints, 979 complaints were also received through online complaint system on NCH website.

 

       The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, Gujarat, Madhya Pradesh and Punjab.

Break-up of calls in respect of top five States during July, 2012 is as under:

 

 

S. No.

State

Complaints

% age of total calls

1

Delhi

2889

25.13

2

Uttar Pradesh

1856

16.15

3

Maharashtra

1359

11.82

4.

Haryana

982

8.54

5.

Rajasthan

838

7.29

6.

Bihar

595

5.18

7.

Gujarat

499

4.34

8.

West Bengal

431

3.75

   9.

Madhya Pradesh

413

3.59

 

   10.

Punjab

353

3.06

 

 

The ‘Product’ sector recorded maximum complaints i.e. 19%. It was followed by ‘Telecom’, ‘Banking’, ‘E-commerce’ and ‘Legal’.

 

                 As per feedback received from 1322 callers, 1140 complaints were resolved under   convergence with various companies.

 

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

***

 
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