The Indian Railways
Catering and Tourism Corporation (IRCTC) doe not levy any charges on
cancellation of e-tickets on account of non-confirmation. A nominal
service charge of Rs. 10/- per PNR for e-ticket issued for Sleeper &
reserved Second Sitting (2S) and Rs. 20/- per PNR for e-tickets in other
classes is charged. The service charge realized is used to meet
Administrative cost, Maintenance cost of IT hardware and software,
technical manpower costs of service providers, recurring expenditure
like rent, electricity charges, internet bandwidth charges, cost for
investments in capacity enhancement and also replacement of obsolete IT
The earnings from service charge on booking of e-tickets through IRCTC
website during financial year 2011-12 was Rs. 147.57 crore. The
component of safety surcharge on passenger traffic was discontinued with
effect from April 1, 2007.
This information was given by the Minister of State for Railways Shri K.
H. Muniyappa in written reply to a question in Lok Sabha today.