This Site Content Administered by
RAILWAYS

Railways’ Centralised Enquiry Number

New Delhi: November 22,2012

The Centralised Enquiry Service on single enquiry number, 139 is operated on Public Private Partnership basis. The entire cost of infrastructure and operation of this service is borne by the franchise out of revenue from call charges. The passengers are being charged the telephone call/Short Messaging Service (SMS) by the Telecom Service Providers (TSPs)

The following call charges are applicable for calls on 139:- Landline: Rs. 1.20 for a pulse of 180 seconds for calls from Metros cities while from non-metro cities, Rs. 1.20 for a pulse of 60 seconds is charged. Mobile: Rs 1.20 for a pulse of 60 seconds for calls from metro cities and Rs. 2.00 for a pulse of 60 seconds for calls from non-metro cities.

SMS: Rs. 3.00 per SMS

The call charges for 139 services are fixed in terms of the agreement between Indian Railway Catering and Tourism Corporation (IRCTC) and the franchisee which was fianlised through a process of open tender. The agreement is valid till January, 2017 and the call/SMS charges are applicable for the period of contract.

About 6.70 lakh and 2 lakh SMSs are being received on Centralised Enquiry Number 139 every day.

This information was given by the Minister of State for Railways Shri Adhir Ranjan Chowdhury in written reply to a question in Lok Sabha today.

AKS/HK/LK/T R
(Release ID :89187

 
PIB Release/DL/1063

Click here to download high quality photo

    Click here to download high quality photo

more photos ....
MEDIA UNITS

PIB MAIN SITE (DELHI)

DD NEWS

AIR NEWS

D A V P

R N I

D F F

GOVERNMENT LINKS

PRESIDENT

PRIME MINISTER

CENTRAL GOVERNMENT

MAHA. GOVERNMENT

MAHARASHTRA MEDIA

MEDIA LIST

NEWSPAPERS

TELEVISION MEDIA

MEDIA REGULATION

CABLE REGULATION

CONTENT CODE

ADVERTISING CODE

PROGRAMMING CODE

JOURNALIST CORNER

JOURNALISM BASICS

INDIAN SCHOOLS

INT.SCHOOLS

PIB LIBRARY

OTHER LINKS

INDIAN AIRLINES

INDIAN RAILWAYS

BUSES

Requested Page Not Found ---

This Site Content Administered by : Manish Desai, Director (M&C),
Press Information Bureau, Mumbai
Site is designed and hosted by National Informatics Centre (NIC)
Information is provided and updated by :Press Information Bureau