MCA21 system has
Investor Complaint /serious Complaint e-forms which are available to
Stakeholders for filing complaints online. It has also a facility to
process scanned complaints received through physical medium.
Investor complaints received in the Ministry of Corporate Affairs and
its field offices are forwarded to the concerned companies for remedial
action. In case the company fails to redress the grievance of the
complainant and/ or is found to be in violation of the provisions of the
Companies Act, suitable action under the provisions of the Companies Act
1956/2013 is initiated. Further, in the meetings of the ‘Investor
Grievance Resolution Forum’ held in offices of Registrars of Companies
from time to time, complainants and representatives of companies meet
and discuss to resolve investor grievances.
Investor awareness Programmes are being conducted through All India
Radio, Doordarshan and short messaging service. There is no proposal to
tap social media in this regard.
This was stated by Shri Arjun Ram Meghwal, Minister of State for
Corporate Affairs in written reply to a question in Lok Sabha today.